Entropy ≥ Memory . Creativity ² originally uploaded by jef safi . What delights me about the current evolution of marketing is how focused it is on people, passion and the customer experience, all highlighted in today’s Links of Note . A truly memorable customer experience isn’t possible without people. Right? People who put their heart and soul into delivering or sharing or communicating a message/product/ service. They relentlessly pursue a vision with passion to create an overall exp