Customer Service is Marketing
Jul 9, 2009
This video I just snatched off the tweetsteam like a Pooh Stick encapsulates a couple of things I’ve been thinking about of late. This dude had his guitar damaged in handling on United. Shame. These things happen though [I've never had the nerve to take a guitar on a flight], and, ultimately, I think he would have been cool with it if a United Representative had accepted blame [they appear to have accepted that it happened, but passed the buck endlessly around the system.] This is what really, r
